Refund Policy.

1 Return Window

All eligible products purchased from Geek Deal LLC may be returned within 30 calendar days of the delivery date. The return window begins on the day the carrier confirms delivery to your shipping address.

If 30 days have passed since your delivery date, unfortunately we cannot offer you a refund or exchange. We encourage you to inspect your order promptly upon arrival and contact us immediately if there are any issues.

2 Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition you received it.
• It must be in the original packaging, including all boxes, manuals, cables, and accessories.
• A receipt or proof of purchase (order number or email confirmation) must be provided.
• The item must not fall under our non-returnable categories (see Section 3).

Return Eligibility at a Glance

3 Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

• Software, digital licenses, and activation keys.
• Opened consumable products (thermal paste, cleaning kits, etc.).
• Custom-built PCs that have been assembled to your specifications (unless defective).
• Gift cards and store credit vouchers.
• Items damaged due to misuse, physical damage, or liquid spills.
• Products with removed or tampered serial numbers.
• Final sale or clearance items marked as non-returnable at purchase.

4 How to Return an Item

Returning an item is simple. Just follow these steps:

1. Contact Our Support Team Email us at support@geekDeal.com or call +1 (844) 313-2362 to request a Return Authorization (RA) number.
2. Package Your Item Securely Place the item in its original packaging with all accessories. Include the RA number inside the box and write it clearly on the outside.
3. Ship It Back Ship the package to the address provided by our support team. We recommend using a trackable and insured shipping method.
4. Wait for Inspection Once we receive your return, our team will inspect it within 2–3 business days to confirm eligibility.
5. Get Your Refund After approval, your refund will be processed to the original payment method within 5–10 business days.

5 Refund Methods & Timelines

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved. If approved, your refund will be processed.

Please note that shipping charges are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.). Refund processing times may vary depending on your bank or payment provider.

6 Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same model due to a defect, please contact us within 30 days of delivery.

If you wish to exchange for a different product or model, we recommend returning the original item for a refund and placing a new order.

7 Damaged or Defective Items

If you received a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including shipping costs.

Please provide the following when reporting a damaged item:

• Your order number.
• Photos of the damaged product and packaging.
• A brief description of the issue.

8 Restocking Fees

In most cases, we do not charge restocking fees for returns that meet our eligibility criteria. However, a 15% restocking fee may apply in the following situations:

• Items returned without original packaging or missing accessories.
• Items showing signs of use beyond inspection.
• Custom-built PCs returned for non-defective reasons.
• Bulk or commercial orders (5+ units) returned in full.

9 Contact Us

If you have any questions about our Refund Policy, need help initiating a return, or want to check the status of your refund, please reach out to our support team.